Primary Health Services

IDHS is pleased to be able to provide a suite of primary health services to our community.

Allied Health:

Occupational Therapy

Occupational Therapists at IDHS take a whole-person approach to support individuals in achieving optimal health and wellbeing through meaningful participation in everyday life. The term occupation refers to the daily activities that shape who we are—those that give life purpose, connect us to others, and allow us to engage with society and culture.

IDHS currently employs two Occupational Therapists who provide services across Inglewood and Boort. Their work spans a diverse range of settings, including:

  • Residential Aged Care
  • Acute Care
  • Transition Care Program
  • Community Services, such as:
    • Home Care Packages (HCP)
    • Community Health Program (CHP)
    • Department of Veterans Affairs (DVA)
    • Enhanced Primary Care Plans (EPC/CDMP)

Exclusions:

  • National Disability Insurance Scheme (NDIS)
  • Children under 18 years
  • Work Cover
  • TAC

Our Occupational Therapy team offers a wide range of assessments and interventions, including:

  • Home based functional assessments
  • Falls prevention assessment and education
  • Equipment prescription and seating assessments
  • Cognitive assessments and interventions
  • Pressure injury prevention and management
  • Home modifications
  • Self-management education
  • Linking with services and supports
Physiotherapy

Physiotherapy at IDHS aims to provide a holistic approach with a focus on restoring, maintaining and maximising physical function, movement and wellbeing. Currently IDHS employs two Physiotherapists that work within the service, primarily in a community setting but also provide acute inpatient care, support for the transition care program and residential aged care. 

At IDHS, Physiotherapists work with people across a range of ages, conditions and needs. This includes:

  • Assessment and diagnosis of physical conditions involving muscles, joints, bones, nerves, balance and movement.
  • Designing and implementing treatment plans which may include manual therapies, exercise prescription, functional training and education.
  • Preventing injury, illness, disability and promoting physical activity.
  • Providing advice, education, falls prevention, pre and post operative rehabilitation and chronic disease management.
  • Group therapy. IDHS currently has a hip and knee group and falls and balance group running which provides a small group environment for therapy but still tailored to specific needs.

To access Physiotherapy services at IDHS, self-referrals and referrals from other health professionals are accepted and then triaged. Please ensure that there is as much information included as practical relating to the condition, so the referral is able to be triaged appropriately. Any further information relating to the condition in the way of imaging results, medical correspondence and past medical history is also preferred but not essential.

Dietetics

We empower people from all walks of life to take control of their health and enjoy their food. Our dietitian service supports individuals to improve their nutritional wellbeing through practical, person-centred care that fits within their lifestyle, budget, and personal preferences.

Our qualified dietitian provides tailored nutrition advice through individual appointments or group sessions. We work closely with clients, families, GPs, and the broader care team to ensure coordinated and effective care.

We help people manage a wide range of health conditions, including:

  • Heart disease
  • Diabetes
  • Kidney disease
  • Cancer-related nutrition concerns
  • Gastrointestinal disorders (e.g. IBS, intolerances, allergies)
  • Unintentional weight loss, particularly in older adults
  • Nutrition support for texture-modified diets and enteral feeding
  • Wound healing and malnutrition management

Useful information for referrals includes:

  • Relevant medical history
  • Recent pathology results
  • Specialist documentation
  • Medical investigations that may impact nutritional care

How to access
Our service is free and accessible, with no referral required, though we recommend discussing your needs with your GP first.

Exercise Physiology

IDHS currently has one accredited Exercise Physiologist working across community, acute inpatient and residential aged care programs. Exercise Physiology provides tailored exercise programs for people with a variety of medical conditions, injuries or disabilities.

These conditions can include cardiovascular disease, metabolic disorders such as diabetes, neurological conditions, musculoskeletal issues, respiratory/pulmonary disease and mental health conditions.

Exercise Physiologists focus on improving your physical function and symptom management through movement and exercise to support your overall well-being and quality of life.

Exercise Physiology at IDHS provides one to one care as well as facilitating groups such as:

  • Cardiac Rehabilitation: An exercise and education program in a supported and controlled environment for people living with or recovering from heart problems or procedures.
  • Pulmonary Rehabilitation: An exercise and education program in a supported and controlled environment for people living with lung disease. Including safe exercise and education to help people improve quality of life and prevent rehospitalisation.
  • Tailored Exercise Physiology Group:  A small group environment for people to exercise in a supervised setting with a program tailored to specific needs.
  • Hip and knee group
  • Falls and balance group

Medicare management plans are accepted by the health service, along with self-referrals and referrals from other health professionals. Please ensure there is as much information included as possible relating to the health condition and any relevant medical correspondence.

Speech Pathology

(Paediatric only)

The Royal Flying Doctor Speech Pathologist Service based at IDHS covers both the Loddon and Buloke Shires including the towns of Inglewood, Wedderburn, Dingee, Charlton, Wycheproof, Birchip and Donald.

The service prioritizes the 0–6-year-old population and their families (who have no alternative sources of funding for assessment and intervention) and works predominantly within a child’s natural communication setting of their kindergarten or childcare environment, in addition to offering individual sessions out of Maternal Health Offices.

School-aged assessments can be arranged over the school breaks. Areas of communication targeted include development of emerging play skills, words and phrases, comprehension, sentence and grammar development, storytelling, early literacy and school readiness, stuttering and social skills.

Referrals can be made by families, kindergartens and childcare staff and community agencies.

The service also focuses on health promotion to build capacity of the community to engage in life long communication with the children of our future.

The service is free.  Please note that NDIS is not available at this service.

Mental Health:

Counselling (all ages)

Mental Health Counselling (all ages)

IDHS Mental Health Counselling service provides confidential and compassionate support for children, young people, and adults aged 6 years and over. We help individuals manage a range of emotional, social, and psychological concerns in a safe and respectful environment.

What we do:
Our Mental Health Clinicians offer evidence-based, person-centred support to assist with issues such as anxiety, depression, stress, grief, relationship difficulties, and life changes. We work collaboratively with clients to build insight, strengthen coping skills, and enhance overall wellbeing.

What we prioritise:
We prioritise accessibility, inclusion, and client safety. Our team is committed to providing timely, high-quality care that respects individual circumstances, cultural backgrounds, and personal goals.

Our service includes:

  • Counselling for children, adolescents, and adults
  • Play-based and creative therapies for younger clients
  • Solution-focused and talk-based approaches for youth and adults
  • Education and strategies to promote mental health and resilience
  • Coordination with other health and community services when needed

We are committed to supporting mental wellbeing across all stages of life and helping people build the skills and confidence to live well.

Alcohol & Other Drugs

Alcohol and Other Drug Counselling

IDHS Alcohol and Other Drug (AOD) Counselling service provides confidential and non-judgmental support for people concerned about their own or someone else’s alcohol or drug use. We work with individuals aged 15 years and over to promote health, safety, and positive change.

What we do:
Our counsellors provide evidence-based, person-centred support to help clients explore the impacts of substance use, set personal goals, and develop practical strategies for change. We assist with harm reduction, relapse prevention, and strengthening coping and decision-making skills.

What we prioritise:
We prioritise safety, inclusion, and respect. Our approach is collaborative and flexible — supporting each person’s unique journey, whether the goal is reducing use, achieving abstinence, or improving overall wellbeing.

Our service includes:

  • Individual counselling (in-person, phone, or online)

  • Support for families and carers

  • Education and harm reduction information

  • Relapse prevention and recovery planning

  • Links to other health, mental health, and community supports

  • Culturally safe and inclusive practice

We are committed to supporting individuals and families to make informed choices, strengthen wellbeing, and reduce the harms associated with alcohol and other drug use.

Wellness & Prevention

Strength Training

Strength Training & social support group exercise

Strength Training is run by our fully qualified personal trainers on a weekly basis throughout the shire. A variety of classes are available from strength training in Inglewood and Wedderburn to Group Exercise at Tarnagulla, Circuit in Korong Vale, chorography programs such as Step Aerobics and Rips in Inglewood and Water Aerobics throughout the summer period.

Strength Training is a great way to keep your body strong & healthy and consist of a variety of muscle strengthening exercises.  

Each participant begins with a health questionnaire and a basic gym program. As you progress, so do your individual weights program & your strength.

Older adults, in particular, can greatly reap the benefits of strength training including:

  • Improved muscle strength & tone
  • Weight management
  • Prevention & control of health conditions such as diabetes, heart disease & arthritis
  • Improved mobility, balance & posture
  • Decreased risk of injury
  • Improved sleep pattern
  • Social connection

To get involved with any of our strength training/ group exercise programs, contact IDHS reception, ph. (03) 5431 7000 for more information.

Health Promotion

IDHS prioritises health promotion and community engagement through a holistic view of health, supporting schools, community groups, networking with key partnerships and attending local events. Our work aligns with the Victorian public health and wellbeing plan priorities of increasing active living and healthy eating, reducing harm from tobacco and e-cigarette use, and improving mental wellbeing — with shared goals of tackling climate change and improving health equity. We also focus on preventing all forms of violence and reducing injury, to create safer, healthier communities.

Contact Cindy Gould at cgould@idhs.vic.gov.au for more information.

Chronic Disease Management:

Diabetes Education

IDHS Diabetes Nurse Educators empower people from all walks of life to take control of their diabetes and to live a healthy life.

IDHS diabetes educators provide education and support to individuals with or at risk of diabetes to help them manage their condition.

Their responsibilities include developing personalised care plans including goal setting, teaching self-management techniques for blood glucose monitoring, healthy eating, exercise, and medication, and assisting with diabetes technology devices eg Continuous glucose monitoring, and education on insulin titration.

Diabetes Educators work with clients and their families and carers, and collaborate with other healthcare professionals eg GP, endocrinologists in various settings, such as hospital, age care and community. 

We accept referrals from individuals (self-referral), GP, endocrinologists, and other health care professionals.

Please ensure referrals include medical summary, current medications, recent pathology results (HbA1c, cholesterol and kidney function tests) and Chronic Care Management Plan (if you have one).

Chronic Disease Nursing

Chronic Disease Nurses play a vital role in managing long term health conditions, providing education, support, and care coordination to improve patient outcomes.

Our Chronic Disease Management Nurse focuses on the management and prevention of chronic diseases such as diabetes, cardiovascular diseases, and respiratory conditions. Our CDM nurse works to provide comprehensive care to patients with chronic conditions across multiple settings.

Our Chronic Disease Nurse can help with:

  • Patient Education: Educating patients about their conditions, treatment options, and self-management strategies to empower them to take control of their health. 
  • Care Coordination: Coordinating care among different healthcare providers, ensuring that patients receive comprehensive and continuous care tailored to their needs.
  • Health Monitoring: Regularly monitoring patients’ health status, track symptoms, and adjust care plans as necessary to manage chronic conditions effectively.
  • Support and Counseling: Provide emotional support and advocacy to patients and their families, helping them cope with the challenges of living with chronic diseases.
  • Community Outreach: Engage in community health initiatives, promoting disease prevention and health education to reduce the incidence of chronic conditions
Cardiopulmonary Rehabilitation Program

Cardiopulmonary rehabilitation is a structured program designed to improve the health and quality of life of individuals recovering from heart and lung conditions.

This comprehensive approach integrates exercise training, education, and lifestyle modifications to enhance cardiovascular and pulmonary function, reduce symptoms, and prevent future complications.

Benefits of Cardiopulmonary 
Rehabilitation

  • Improved Functional Capacity: 
    Patients often experience increased exercise tolerance and overall physical fitness.
  • Symptom Reduction:
    Many individuals report a decrease in symptoms such as shortness of breath and fatigue.

Enhanced Quality of Life: The program aims to improve emotional well-being and self-confidence, leading to a better outlook on life.  

Eligibility and Access: Individuals recovering from conditions such as heart attacks, heart surgeries, or chronic lung diseases are typically eligible for cardiopulmonary rehabilitation. You can self refer to our 8 week program, although a referral from your GP or health care provider is preferred (including a summary of medical history and medications). Our Cardiopulmonary nurse and Exercise Physiologist will work with you to do pre and post assessments and get you on track to better health.

How to access/ refer to IDHS Allied Health, Mental Health & Community Services

How to access/ refer to IDHS Allied Health, Mental Health & Community Services

You, your GP or other health worker can send all referrals (including internal referrals for these services) to:

Referral

Please click here to obtain a referral form. This form can be completed directly into the PDF or printed and completed. Either way, submit all referrals via our referral email, fax or deliver to Inglewood Hospital front reception.

Referrals for Diabetes Education should be accompanied by recent pathology results for blood glucose levels and other relevant tests.

Copies are available at the main reception of the hospital and at the Gym/ outpatients reception if you prefer.

Fees

Many programs are fully funded (no fee to the client).

Some programs attract a small co-payment fee as required by the funding body. These fees are minimal for health care card/ pension holders. Fees will be discussed on intake to our services.

If you have any concerns about the cost of your care, please call (03) 5431 7000 to discuss, and we would be happy to discuss further.

Failure to Attend and Cancellation Policy

We understand that things happen and life gets busy, but to help IDHS manage our waiting lists and to keep your care consistent, we require more than 24 hours’ notice if you cannot attend an appointment. Your circumstances will always be considered, but when people do not attend their appointments, it can delay your care and the care of those on the waiting list.

We offer free SMS reminders for all appointments. If you are not receiving them and you would like to, please speak with reception or your therapist.

Initial Needs Identification

Once we receive your referral, one of our intake workers may contact you to ask additional questions regarding your health. This is to help identify if there are any other services (either here at IDHS or another provider) that you may benefit from. This is a free service and is completed via telephone.

Medicare Rebates for Allied Health

General practitioners can refer eligible patients with chronic conditions to allied health professionals. Allied health professionals can claim Medicare benefits for some services.

Eligible patients can use 5 services per calendar year. The 5 services may be either:

  • one type of service, for example 5 physiotherapy services or,
  • a combination of different types of services, for example one dietetic and 4 podiatry services.

Patients are eligible for these allied health services if their medical practitioner has completed a GPCCMP and IDHS is able to provide these services for Diabetes Education, Exercise Physiology, Dietetics, Physiotherapy and for Mental Health Social Work.

For more information on Allied Health referrals under Medicare programs, see Services Australia.