Inglewood and Districts Health values your feedback and would like to hear ‘Your Story’
If you have had a good experience please take the chance to thank those who have helped you, everyone likes to know they are doing a good job. If there were things that you didn’t like or something that you feel could be improved, please let us know so we are aware of it and can make improvements to our care and services.
IDHS has joined Care Opinion, an open and transparent online interactive website where you can tell us about your experience.
Care Opinion asks the health service to respond to the feedback you share, but does not reveal your identity.
We invite any comment you may have about the health care provided by Inglewood and Districts Health Service
When you leave feedback we will be notified and will be able to respond and thank you, or explain what we are doing to improve the experience for everybody.
How to tell ‘Your Story’
You can tell us your story by going to Care Opinion
You can share your story by visiting Care Opinion
You can also share your story calling Care Opinion on 1300 662 996
Your feedback and how we improve experience for everyone is important to us. By telling us your story, we know about it and can do something about any concerns you have.
Alternatively, you can submit your feedback via email to IDHS Feedback
Or by mail to April McKenzie, IDHS Director of Clinical and Community Services, PO Box 135, Inglewood Victoria, 3517.
If our service has not met your expectations, please contact us; we take complaints seriously and aim to resolve them quickly and fairly.
If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:
Fill out a complaint form online via the Health Complaints Commission website or
Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.
Aged Care Complaints Scheme: 1800 550 552
Office of the Public Advocate: (03) 9603 9500
Victorian Equal Opportunity: 1300 891 848